Why Call Centers Use Shiftboard
Customer support and call center staff scheduling requires around-the-clock management. To succeed, large centers with complex scheduling needs benefit from agile scheduling tools. Shiftboard’s call center staff scheduling software helps you staff virtual, global, and in-house call centers. Additionally, our demand planning tools let you staff proactively, control costs, and keep top agents. You can manage proactively with real-time reports for labor forecasting and coverage to identify issues and avoid cost overruns. We have an open API that integrates with your CTI switch, time tracking system, or data warehouse to make reporting easy. With Shiftboard, you can run your scheduling from anywhere, on any device, 24/7. We’re dedicated to your scheduling success, so we guide you through the onboarding process and offer robust support as you use our software. When you choose Shiftboard, you can focus on providing the highest quality of service.
Real-time Gantt chart views of 24/7 call coverage, auto-scheduling, and staggered breaks.
Improve hiring and turnover. Let employees sign up and swap shifts using criteria that work for your call center.
An accurate, real-time calendar keeps everyone accountable while lessening the burden on schedulers.
Virtual call centers are easy to manage with a 100% web-based solution. It’s accessible 24/7 from anywhere.